Customer Success Manager

📋 Description

• Act as a trusted advisor for customer stakeholders, guiding strategies for learning, adoption, and workforce enablement that lead to measurable business results.

• Facilitate customer onboarding and implementation, ensuring a seamless transition from sale to activation and the realization of early value.

• Track customer engagement and usage trends, proactively identifying and mitigating adoption risks.

• Cultivate robust customer relationships to identify expansion opportunities and support upselling and account development.

• Ensure renewal readiness by maintaining high satisfaction levels, resolving issues promptly, and emphasizing ongoing value.

• Create and implement customer success plans that align with business objectives, milestones, and measurable outcomes.

• Conduct regular business reviews to evaluate performance, align on priorities, and pinpoint areas for optimization and growth.

• Collaborate cross-functionally with Sales, Product, and Support teams to guarantee a seamless customer experience and provide actionable feedback.

• Build multi-threaded relationships within customer organizations, engaging everyone from end users to executive stakeholders.

• Acquire in-depth knowledge of CYPHER Learning’s platform and learning workflows to advise customers on best practices, enablement strategies, and long-term value realization.

⛳️ Requirements

• 5–10 years of experience in Customer Success, Account Management, or a client-facing role.

• Background in LMS, learning technologies, training enablement, or skills development solutions.

• Experience interacting with Learning & Development, HR, Enablement, or Training stakeholders within customer organizations.

• A Bachelor's degree in Business, Technology, Education, or a related field is preferred.

• Demonstrated ability to manage a portfolio of accounts, balancing personalized engagement with a data-driven, scalable approach.

• Excellent communication and presentation skills, with experience leading customer discussions and engaging stakeholders at various levels, including executives.

• Strategic thinking and problem-solving abilities, with the capacity to navigate ambiguity and drive results in a fast-paced environment.

🏝️ Benefits

• Competitive compensation package.

• Professional development opportunities.

• Supportive work culture.