Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary point of accountability for a portfolio of managed service clients

• Oversee the implementation of onboarding processes, corrective action plans, technology deployments, environment setups, and various technical initiatives

• Leverage existing playbooks to streamline project workflows

• Detect issues early, suggest mitigation strategies, and escalate matters with precision

• Foster significant relationships within customer organizations

⛳️ Requirements

• At least 5 years of experience as a Customer Success Manager in a technology-driven setting (preferably in Managed Services)

• Extensive knowledge and comprehension of IT systems and platforms

• Proven experience in delivering end-user technical support

• Relevant certifications: A+, Security+, Network+, AZ-900, CISM, CCNA

🏝️ Benefits

• A virtual work environment