Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of digital marketing Account Managers, promoting teamwork and a results-driven approach.

• Guide client relationship management for small to medium business marketing clients in areas such as Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing.

• Develop and execute retention and growth strategies to enhance client retention and identify opportunities for account expansion.

• Work collaboratively with cross-functional teams to provide comprehensive, customized solutions for clients.

• Recognize upselling and cross-selling opportunities and leverage data analytics to improve service delivery.

• Monitor KPIs and keep detailed client records to ensure team performance and promptly resolve complex client issues.

⛳️ Requirements

• A minimum of 2 years’ experience in managing and developing high-performing customer success teams.

• At least 5 years of experience in account and client management, demonstrating a strong track record of achieving retention and growth objectives.

• Over 5 years of experience with CRM tools and proficiency in Microsoft or Google Office Suite products.

• Experience in Digital Marketing is preferred, but not mandatory.

• Bachelor’s Degree in business, marketing, or a related field is preferred.

🏝️ Benefits

• United Health Medical plans (with Company HSA Contribution)

• MetLife Dental plans

• Vision plan

• Life Insurance

• Disability Insurance and more

• 15 days of PTO accrued annually

• 6 paid holidays

• 4 floating holidays

• 401K

• Inclusive and supportive parental leave policy

• BizBucks rewards program offering weekly prizes such as Amazon gift cards or other rewards.