Customer Success Manager

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Manage the post-sales customer relationship.

• Conduct an onboarding session for all new Azul customers, providing them with a “welcome packet” containing contact information, useful links to training materials, and various other resources.

• Set appropriate expectations for the customer journey, including migration, health checks, business reviews, and renewals.

• Schedule the initial business review during the onboarding session.

• Lead a series of communications and “check-in” meetings throughout the customer lifecycle.

• Conduct formal Azul Business Reviews.

• Follow up on reviews of migration plans and progress.

• Share product feature updates.

• Serve as a liaison for customer requests, inquiries, and escalations.

⛳️ Requirements

• Over 7 years of experience in Customer Success, Customer Support, or a Sales Engineer role.

• Bachelor’s or Master’s degree in a computer science-related field.

• Proven experience in a technical role, ideally within the software or complementary industry.

• Demonstrated ability to engage directly with prospects and customers in person, virtually, and via email.

• Experience in project management is a plus.

• Strong understanding of Java/JVM, performance tuning, and application deployment models (on-premises, cloud, containerized) is preferred.

• Familiarity with CRM tools (e.g., Salesforce/Clari) and data-driven success metrics.

• Exceptional presentation, verbal, and written communication skills.

🏝️ Benefits

• Comprehensive compensation and healthcare packages.

• Referral Program.

• Work-life balance, remote-first culture, paid time off, company shutdowns, and holidays.

• Collaborate with top experts globally who contribute to the Java ecosystem.