Customer Success Manager

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Oversee an expanding portfolio of clients within your designated territory.

• Contribute to the development and enhancement of the Customer Success department.

• Assist in gathering and analyzing customer success metrics and data, including critical NPS, testimonials, and references.

• Collaborate with Global Account Manager(s) and Account Manager(s) to engage customers regarding their Account Plan and Customer/Account Journey.

• Supervise the onboarding process, ensuring clients are prepared to go live by proactively providing advice, guidance, and support.

• Implement targeted customer engagements tailored to the Customer/Account Journey stage and specific Account Plan.

• Act as an Avero specialist, promoting robust product adoption among all partners and relevant stakeholders across different levels.

• Cultivate and maintain successful relationships with key partners, facilitating cross-sell opportunities for the sales team – including deleted users, AOU’s, etc.

• Offer insights to partners to maximize their use of Avero, ensuring they meet their goals and contribute to expanding our customer base.

• Collaborate effectively with the Product and Technology teams to resolve customer issues and help shape our development roadmap.

⛳️ Requirements

• Minimum of 2 years of experience in customer-facing roles, ideally within the hospitality SaaS industry.

• Familiarity with the hospitality sector is preferred, with vertical specialization in Hotels, Restaurants, or Casinos being advantageous.

• Proven ability to establish relationships at all levels of the organization.

• Exceptional listening and presentation skills, with experience presenting to C-Level executives and technology leaders.

• Understanding of the Avero platform, Salesforce/CRM, and internal processes, along with the capability to collaborate with internal partners to advance projects is a plus.

🏝️ Benefits

• Competitive salary with a strong emphasis on work/life balance.

• Comprehensive employer-sponsored benefits package that includes Health, Dental, and Vision insurance.

• Health Savings Account with quarterly contributions from Avero!

• Flexible Spending Accounts for Medical and Dependent Care.

• Company-paid Disability, Life Insurance, and AD&D.

• Commuter Benefits available for employees in NYC!

• 401k plan with company matching.

• Parental Leave policy.

• Discounts for ClassPass.

• Equity participation in the company – every employee shares in our growth!