Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take responsibility for maintaining the relationship quality of a designated portfolio of accounts.

• Create and oversee high-quality Customer Success Plans, documenting and demonstrating the value provided to our clients.

• Enhance adoption of Forma within these accounts by addressing customer challenges using our technology.

• Identify and mitigate any risks of churn while facilitating discussions for expansion.

• Possess expert knowledge of our Autodesk Forma Platform, including its current functionalities and future roadmap.

⛳️ Requirements

• A minimum of 3 years of experience in the Construction Industry or Construction Technology sector.

• Strong expertise in configuring and administering Autodesk Forma.

• Comprehensive understanding of the construction industry and its associated processes.

• Familiarity with the Construction Technology Ecosystem.

• Proven experience in articulating the value of technology and its features to clients and users.

• Strong problem-solving skills.

• Willingness to travel as needed.

• Experience in cultivating face-to-face relationships with various stakeholder groups on specific projects.

🏝️ Benefits

• Annual cash bonuses.

• Stock grants.

• Comprehensive benefits package.