Customer Success Manager

This is a fully remote position, open to applicants in France.

📋 Description

• You serve as the trusted advisor for Aras subscribers, tasked with promoting adoption, achieving business results, and ensuring long-term value from the Aras Innovator platform.

• Spearhead subscriber adoption initiatives by leveraging expertise in PLM, manufacturing, and enterprise applications to guarantee successful deployment and usage of Aras Innovator by customers.

• Guide subscribers on PLM best practices and perform regular health checks and benchmarks.

• Manage support escalations as necessary to ensure subscribers stay on course.

• Collaborate with subscribers and prospects to outline desired business outcomes and identify both realized and potential value from their PLM implementations.

• Establish trusted relationships with key stakeholders within subscriber accounts and conduct routine business reviews to assess progress towards objectives.

• Assist in renewal efforts and pinpoint expansion opportunities in conjunction with Sales and other Aras teams.

• Contribute to renewal strategies and expansion planning for accounts within your region.

• Create tools, templates, and best practices that empower subscribers to thrive with Aras Innovator.

• Collaborate across departments including Sales, Marketing, and Professional Services to ensure a seamless customer experience.

⛳️ Requirements

• Bachelor’s or Master’s degree in Engineering or a related field.

• Over 5 years of experience in customer success, service delivery, or sales roles that support enterprise customers.

• Familiarity with Product Lifecycle Management (PLM) software or a closely related field.

• Experience in the manufacturing industry and knowledge of best practices in product development.

• Proven experience assisting large, global, or enterprise clients.

• Strong understanding of PLM adoption outcomes, value realization, and overall business impact.

• Financial literacy with the ability to evaluate and convey business value.

• Knowledge of SaaS customer lifecycle management and recurring revenue models.

• Exceptional written and verbal communication skills.

• Proficiency in both English and French.

• Willingness to travel up to 20%.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible working arrangements.