Customer Success Lead

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the onboarding process for customers and assist them in achieving successful implementation.

• Establish yourself as a trusted advisor to teams in manufacturing, operations, and plant leadership.

• Assist customers with their daily use of Myto while ensuring they attain measurable business results.

• Conduct routine customer check-ins, training sessions, product demonstrations, and business reviews.

• Identify and promote opportunities for expanding product usage across various teams, sites, and applications.

• Gather customer feedback and convert it into specific product requirements and feature suggestions.

• Collaborate closely with product and engineering teams to prioritize enhancements and validate new features.

• Resolve customer issues and coordinate with engineering to ensure timely solutions.

• Contribute to the development of scalable onboarding, training, documentation, and customer success processes as Myto expands.

⛳️ Requirements

• Prior experience in customer success, solutions consulting, implementation, technical account management, or other similar customer-facing positions.

• Exceptional communication and relationship-building capabilities.

• Strong problem-solving skills with a customer-centric approach.

• Comfortable engaging with both executives and frontline manufacturing teams.

• Ability to convert customer needs into actionable product insights.

• Entrepreneurial spirit with a capacity to excel in a dynamic startup environment.

• Highly organized, proactive, and adept at managing multiple customer relationships at once.

• Willingness to travel frequently for customer onboarding, training, and onsite engagements.

🏝️ Benefits

• Meaningful equity component