Customer Success Intern, CS

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop and synchronize an implementation schedule for new clients.

• Monitor the implementation process alongside new clients.

• Execute the setup and configuration of the new system.

• Oversee the implementation and onboarding phases.

• Demonstrate and instruct new clients on utilizing the platform.

• Address and resolve technical support inquiries.

• Collaborate with internal teams to address customer issues and ensure timely resolution.

• Assist in resolving technical challenges in the event of bugs (by creating and tracking tasks).

• Inform clients and keep them updated on the progress of issue resolutions.

• Develop support materials tailored to support needs.

• Track customer satisfaction metrics, both quantitative and qualitative.

• Cultivate and maintain relationships with customers.

• Produce materials and communications for the rollout of new features.

• Create training and usage guides for various features.

• Identify opportunities for product enhancements and relay them to the team.

⛳️ Requirements

• Willingness to work on weekends.

• Familiarity with essential tech tools (Excel, ChatGPT, automation).

• Detail-oriented with a strong emphasis on quality.

• Excellent and assertive communication abilities, with a focus on instruction.

• Self-motivated and proactive.

• Strong problem-solving capabilities.

• Ability to learn quickly.

• Positive demeanor and exceptional interpersonal skills.

• Preferred: prior experience in customer support and project development using Artificial Intelligence.

🏝️ Benefits

• Cartão Caju: a flexible monthly allowance of R$600 for personal use.

• AI reimbursement: a monthly allowance of up to R$200 to cover AI tools of your choice.

• Totalpass: access to the Totalpass plan, which includes classes and gym access at various partner gyms.

• Remote First: the flexibility to work from anywhere in the world.

• Birthday day off: enjoy a complimentary day off to celebrate your birthday.

• Paid time off: 30 days per year, accrued proportionally each month (effective from the first month).