Customer Success Engineer, Spanish, Portuguese

This is a fully remote position, open to applicants in Brazil, +2 more countries.

📋 Description

• Interact with customers via Zoom and email as a technical consultant throughout the post-sales process, offering insights on products, solutions, and best practices.

• Collaborate with Customer Success Managers to provide comprehensive guidance on GitLab use case implementation, covering areas such as source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning.

• Offer tailored customer enablement through webinars, hands-on labs, office hours, and on-demand sessions in a pooled support model that serves multiple accounts.

• Deliver technical and architectural advice that aids customers in utilizing GitLab features and linking technical decisions to their desired outcomes.

• Work alongside Account Executives and Renewals Managers to provide customer-facing expertise that aligns with business goals.

• Create and present workshops, demonstrations, and other reusable enablement materials in partnership with cross-functional teams.

• Develop and maintain specialized knowledge in one or more technologies that correspond with GitLab's market objectives through training, certification, and practical examples for both internal and customer use.

• Contribute to customer-facing educational resources, including GitLab documentation, YouTube content, and enablement initiatives like the Digital Journey.

⛳️ Requirements

• Proficiency in both English and Spanish. Candidates who are trilingual in English, Spanish, and Brazilian Portuguese are highly preferred.

• Reside in the United States, Mexico, or Brazil.

• Experience in supporting one or more GitLab use cases, including source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning, and providing customers with actionable, detailed guidance.

• Familiarity with DevSecOps tools or related technical tools, with the capability to translate tool functionalities into customer outcomes.

• A technical background in software development or systems engineering, with a comfort level in discussing architecture, workflows, and implementation choices.

• The ability to articulate complex technical and organizational concepts clearly in both written form and live presentations, including Zoom calls, workshops, and demos.

• Proven experience as a trusted technical advisor to customers and business stakeholders in a post-sales context.

• Strong skills in time management and prioritization, capable of handling multiple customer interactions and cross-functional requests within a pooled model.

• A commitment to continuous learning, including maintaining specialized knowledge through training, certification, documentation, or reusable examples. We value transferable experience from related roles and backgrounds.

🏝️ Benefits

• Benefits designed to support your health, financial stability, and overall well-being.

• Flexible Paid Time Off.

• Participation in Team Member Resource Groups.

• Equity Compensation and Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental leave.

• Support for home office setups.