Customer Success Engineer, Public Sector

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a reliable technical consultant and manage the technical relationship with clients.

• Oversee technical initiatives such as deployment, lunch-and-learns, user training, and support.

• Work alongside Solutions Architects to strategize and implement successful Rescale solution deployments.

• Independently assess technical requirements, infrastructure, operations, and workflows.

• Facilitate the onboarding of new customer workflows and expand Rescale’s presence.

• Acquire in-depth knowledge of customer workflows and high-performance computing (HPC) environments.

• Assist clients in outlining and executing digital transformation strategies for migrating workloads from on-premises to the cloud.

• Showcase Rescale solutions at conferences, user groups, webinars, and similar events.

• Collaborate with Product Management to provide insights for enhancing the ScaleX platform.

⛳️ Requirements

• Proven experience tackling complex technical issues in the defense or public sector.

• Minimum of 2 years of experience in a customer-facing role involving software, hardware, or cloud technologies.

• Bachelor’s degree in engineering, computer science, mathematics, physics, or a related field.

• Must qualify as a U.S. Person.

• Preferred: 3 years of technical experience with enterprise cloud, hardware, or software.

• Preferred: General knowledge in at least one high-performance computing discipline.

• Preferred: Experience working with enterprise clients across relevant industry sectors.

• Preferred: Familiarity with at least one HPC simulation software package.

• Preferred: Strong presentation skills for complex technical subjects.

• Preferred: Master’s degree in engineering, computer science, or a related field.

• Ability to manage multiple intricate projects and coordinate with colleagues across various teams and locations.

• Understanding of HPC, scheduling systems, IaaS, scripting languages, and their client deployments.

• Successful completion of a thorough background check is required.

🏝️ Benefits

• Equity opportunities.

• Commitment to being an equal opportunity employer.

• Employment is contingent upon successful completion of a thorough background check.