Customer Success Engineer II – Cloud, Storage, Compute, Identity

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Diagnose and resolve issues related to the Qumulo product across both On-Premises and Cloud file systems, including problems with cloud infrastructure, permissions, performance, and general file system functionality.

• Prioritize and lead the resolution of escalated customer issues within both cloud and on-premises settings.

• Collaborate cross-functionally with sales, product, and engineering teams to ensure rapid resolution of customer concerns.

• Provide insights to engineering and product teams regarding product deficiencies and opportunities for improvement, especially concerning cloud offerings.

• Work alongside colleagues and mentors to tackle complex challenges.

• Continuously enhance knowledge and expand expertise in cloud technologies.

⛳️ Requirements

• Proficient in multiple languages, with English as the primary language for customer support.

• Outstanding written and verbal communication abilities.

• Strong problem-solving capabilities with a proactive attitude in a fast-paced environment.

• Proven experience with major cloud platforms, including compute, storage, networking, and identity management services.

• Basic network troubleshooting skills and a solid understanding of general networking technologies.

• Familiarity with Linux and Windows operating systems.

• Knowledge of Windows Active Directory or LDAP.

• Understanding of file permissions and access control within cloud environments.

• 5 to 7 years of experience in a customer-facing role, including 1 to 3 years of troubleshooting experience in cloud environments.

• Python programming skills are advantageous.

• Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate) are beneficial but not mandatory.

• Must possess the right to work in the UK without requiring visa sponsorship.

🏝️ Benefits

• Qumulo offers radical simplicity, hardware independence, exceptional customer support, and a genuine hybrid-cloud architecture.