Customer Success Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Set up customer accounts, tailor backup policies and storage solutions, assist with onboarding, orient stakeholders, showcase admin portals, and introduce support channels.

• Discover migration possibilities, evaluate usage and environments, perform success planning and strategy sessions, and align business outcomes with product adoption.

• Carry out assessments, develop protection plans, and recommend software products and architectures across the Veeam Data Platform.

• Execute recovery simulations, implement the Veeam Data Resilience Maturity Model, monitor and report on resilience posture, and provide quarterly resilience reports.

• Observe signals to identify churn risk, create mitigation strategies, and support the renewal strategy with technical insights.

• Construct business cases, define total cost of ownership (TCO), articulate value propositions for expansion, and arrange stakeholder checkpoint reviews.

• Engage with CISO/CIO stakeholders to provide updates on risk, status, and opportunities, while supporting executive discussions and aligning roadmaps.

• Collaborate on marketing-driven campaigns and initiatives to promote adoption and growth.

• Manage a long-term account assignment model typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ annual recurring revenue (ARR).

• Take ownership of the technical success plan and adoption roadmap, and influence pricing, commercial terms, and renewal terms alongside Sales and Customer Success leadership.

⛳️ Requirements

• Over 5 years of experience in customer-facing engineering roles with a focus on data backup and recovery.

• Proficient in both English and German at an advanced level.

• Practical knowledge of operating systems, virtualization, storage, scripting/automation, cloud platforms, and best practices in disaster recovery and resilience.

• Extensive experience in designing and implementing protection plans, migrations, and recovery simulations.

• VMCE certification is required and can be completed post-hire within an agreed timeframe.

• AWS Solutions Architect Associate/Professional certification is preferred.

• Microsoft Azure Administrator or Solutions Architect Expert certification is preferred.

• Ability to convert business outcomes into technical adoption roadmaps and measurable value.

• Skills in engaging executive stakeholders, particularly CISO/CIO personnel.

• Strong communication, cross-functional collaboration, and stakeholder management abilities.

• Candidates must be permanently based in Germany; Veeam reserves the right to decline applications from individuals outside of Germany.

🏝️ Benefits

• Company-sponsored retirement savings plan.

• Life insurance coverage.

• Accident insurance.

• 30 vacation days annually.

• Company-wide VeeaMe Days dedicated to rest, wellbeing, and self-care.

• Confidential counseling and professional support through the Employee Assistance Program for employees and their families.

• Paid volunteer time each year through the Veeam Cares program.

• Healthcare support and wellbeing-focused programs, effective September 2026.

• Lifestyle-oriented programs and employee-friendly perks, effective September 2026.