Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary point of contact for customer inquiries.

• Troubleshoot, document, and deploy targeted fixes for bugs and regressions.

• Transform recurring support tickets into lasting solutions by producing documentation, product pull requests, or enhancements to the support agent, preventing the same issues from reoccurring.

• Enhance our AI support agent by refining prompts, integrating tools, and conducting evaluations to resolve more tickets without human intervention.

• Develop guides and examples that demonstrate the capabilities of Resend.

• Actively cultivate relationships and identify potential pain points for customers.

• Represent and advocate for customer needs within the larger Resend team.

⛳️ Requirements

• Passionate about assisting developers in solving problems.

• Capable of maintaining performance under customer pressure.

• Possess 3-5 years of experience in technical support or customer success.

• Experience in scaling support operations at a high-growth company, leveraging automation and AI to increase resolution capacity more rapidly than headcount.

• Familiarity with improving email deliverability.

🏝️ Benefits

• Fully remote team with flexible work schedules.

• A transparent and humble team culture.

• Freedom to “just ship it” with minimal barriers.

• Responsibility for both problems and solutions.

• Access to a modern technology stack (Next.js, Plain, Raycast, Retool, Notion, etc.).