Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Build a strong technical relationship with customers as a trusted advisor.

• Oversee technical initiatives from deployment to user training and ongoing support.

• Partner with Rescale Solutions Architect to effectively plan and carry out successful deployments of Rescale solutions.

• Independently assess technical requirements, the existing infrastructure, operations, and workflows of customers.

• Facilitate the onboarding of new customer workflows and expand the Rescale presence.

• Acquire in-depth knowledge of customer workflows and high-performance computing (HPC) environments.

• Collaborate with customers to define and implement their digital transformation strategies, focusing on migrating workloads from on-premises to the cloud.

• Present and articulate Rescale solutions at conferences, user groups, webinars, and similar events.

• Work alongside Product Management to provide insights for continuous enhancement of our ScaleX platform, aimed at increasing engineer productivity in the cloud.

⛳️ Requirements

• A strong commitment to customer satisfaction is essential.

• Empathy is key in your approach to crafting customer solutions.

• You take pleasure in tackling challenging problems and aim to identify optimal solutions.

• A minimum of 2 years of software, hardware, or cloud experience in a customer-facing role is required.

• A B.S. degree in engineering, computer science, mathematics, physics, or a related field is necessary.

• The candidate must be a U.S. Person.

• Preferably, you have 3 years of experience in enterprise cloud, hardware, or software technical roles.

• Preferred general knowledge in at least one high-performance computing (HPC) domain (such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir Simulation, Media Rendering, Machine Learning, Financial, etc.).

• Experience with enterprise customers in one or more of the industries we serve, including aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, and the federal sector is preferred.

• Familiarity with at least one HPC simulation software package (like ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS, GROMACS, NAMD, etc.) is preferred.

• Strong presentation skills, with the ability to communicate complex technical topics in an accessible manner, are preferred.

• An M.S. degree in engineering, computer science, or a related field is preferred.

• The ability to manage multiple complex projects and coordinate efforts among colleagues across various teams and locations is preferred.

• A demonstrated understanding of HPC, schedulers, IaaS, scripting languages, and their application and deployment by customers is preferred.

🏝️ Benefits

• Offers Equity