Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist a diverse portfolio of clients while overseeing the technical aspects of their implementation, onboarding, adoption, and growth.

• Recognize the challenges encountered by your clients, help them articulate significant requirements, and devise innovative solutions to ensure their success in reaching their objectives.

⛳️ Requirements

• Previous experience in developing, implementing, or managing digital solutions.

• Background in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred.

• Strong understanding of web technologies, analytics, front-end development, and best practices for UX/UI.

• Development experience with HTML, CSS, and JavaScript; familiarity with React, Angular, Vue, or native mobile is advantageous.

• Must demonstrate proficiency in JavaScript development.

• Practical experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf.

• Extensive knowledge of browser developer tools for testing scripts and diagnosing issues.

• Understanding of the page load lifecycle and strategies for performance optimization.

• Strong project and time management capabilities; must effectively manage multiple clients' needs simultaneously.

• Ability to quickly adapt to shifting priorities and function effectively in an ambiguous environment.

• Excellent verbal and written communication skills, along with outstanding presentation abilities.

• Socially adept, able to engage with a diverse audience including senior leaders, middle managers, and individual contributors, both technical and non-technical.

🏝️ Benefits

• Medical, Dental, Vision Insurance (99% of the Medical base plan covered by the Company).

• FSA, DCFSA, and HSA accounts.

• Employee Assistance Programs (EAP).

• Telehealth options available.

• Voluntary Life & AD&D, STD, LTD, Critical Illness, and Accident coverage.

• Wellness Perks - discounts on a highly-rated fitness app and the Healthy Rewards program.

• Pet Insurance discounts.

• 401k plan (with employer match) and Options / Equity.

• 13 company holidays.

• Unlimited Paid Time Off.

• Sick leave benefits.

• Parental/Adoption Leave.

• One-time stipend for remote employees.

• Monthly business expense stipend.

• Flexible work environments.

• Employee Discount Program (Perks at Work).

• Employee Referral Program.

• Lead Referral Program.

• MacBook and exciting swag delivered to your doorstep.

• Supportive and collaborative company culture.

• RECHARGE PROGRAM (after 3 years, take a 3-week break from work with no email/slack).