Customer Success Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Offer on-demand technical consultancy and solution guidance via Zoom and written communication, assisting customers in resolving daily challenges and designing as well as implementing GitLab solutions for their DevSecOps workflows.

• Propel product adoption and deliver measurable customer value across APJ accounts to facilitate renewals and expansion.

• Provide technical and architectural guidance in areas of source code management, CI/CD, DevSecOps, and Agile planning to overcome implementation hurdles and enhance adoption.

• Collaborate with Account Executives and Renewals Managers to ensure that technical recommendations are aligned with customer objectives and account plans that promote retention and growth.

• Organize and facilitate customer workshops, demonstrations, and enablement sessions that empower teams to confidently adopt GitLab, driving measurable adoption and value, which in turn supports renewals and expansion across APJ.

• Sustain and enhance your specialized knowledge in GitLab capabilities and relevant DevSecOps tools, remaining up-to-date with new product features and trends.

• Contribute to scalable enablement by refining documentation, disseminating knowledge through both internal and external channels (such as tutorials or technical content), and mentoring team members and customers to foster technical competency and adoption.

• Oversee multiple customer engagements concurrently, effectively prioritizing tasks and communicating status, risks, and next steps to ensure implementations remain on schedule.

⛳️ Requirements

• Proven experience in providing technical consultancy and solution guidance through video calls and written channels, enabling users or customers to successfully adopt technical solutions.

• Knowledge of DevSecOps workflows and related practices in areas such as source code management, CI/CD, security, and Agile planning, with an ability to expand expertise over time.

• Practical technical background in software development, systems engineering, or similar fields, or equivalent hands-on experience.

• Excellent communication and collaboration skills, with the capacity to clarify complex technical subjects effectively and work collaboratively with customers, account teams, and cross-functional partners.

• Capability to lead or assist in workshops, demonstrations, and enablement sessions that foster confidence and encourage adoption.

• Competence in managing multiple priorities in a remote, asynchronous setting while clearly communicating status, risks, and next steps.

• Enthusiasm for supporting customers across APJ and the adaptability to various cultures, working styles, and technical maturity levels.

• Must be located in India, possessing full working rights in the country.

🏝️ Benefits

• Comprehensive benefits to support your health, financial stability, and overall well-being.

• Flexible Paid Time Off.

• Participation in Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.