Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the quality of the implementation-to-CS handoff.

• Act as the main technical resource for the Account Management (AM) team.

• Guide technical discovery processes for post-go-live requirements.

• Organize technical working sessions to resolve decision-making obstacles.

• Manage post-go-live technical solutions across two tiers.

• Handle technical escalations originating from Customer Support (CS).

• Keep up to date with releases and provide briefings to the CS team.

• Serve as a liaison among CS, Implementation, Support, and Product teams.

⛳️ Requirements

• 4–7 years of experience in a technical, customer-facing position within B2B SaaS.

• Hands-on experience with higher education CRMs such as Element451, Slate, Salesforce Education Cloud, or similar platforms.

• Proficient in technical discovery methodologies.

• Strong understanding of CRM configuration principles.

• Sufficient knowledge of integrations and APIs to diagnose issues effectively.

• Capability to lead technical working sessions and synchronize stakeholder interests.

• Exceptional communication skills, making complex technical concepts understandable to non-technical audiences.

• A coaching-oriented mindset.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.