Customer Success Engineer

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Conduct the onboarding process for our solutions with customers.

• Support the Sales Account Executive team in developing ROI (Return on Investment) projects.

• Work in collaboration with our Sales team to oversee renewals and expansions.

• Maintain all data in our CRM and communicate updates to our customers.

• Actively identify customers who are not fully utilizing our product/service and reach out to devise an action plan to help them succeed.

• Analyze customer insights and assist them in understanding recent developments: you will be expected to review insights from the past 24 hours daily.

• This role is demanding and has significant internal visibility, requiring excellent priority management and a high level of emotional intelligence.

• Demonstrate a passion for exceeding expectations, taking initiative, and thriving in a fast-paced, ever-changing environment.

⛳️ Requirements

• A minimum of 2 years of experience in a customer-facing technical role, ideally within the industrial sector.

• At least 2 years of proven experience addressing customer needs under pressure with diplomacy and tact.

• A Bachelor's degree in Engineering or a related field, with a preference for Mechanical or Electrical Engineering.

• Excellent communication and negotiation abilities.

🏝️ Benefits

• Competitive salary and stock options.

• Comprehensive Medical, Dental, and Vision Coverage.

• Paid Time Off: 15 days of annual leave.

• Long-term benefit: Earn a trip anywhere in the world every 4 years.

• Optional fully funded Portuguese / Spanish language courses.

• A day off during the week of your birthday.

• 401(k) Employee Plan.

• Gympass, providing access to a wide range of gyms and training options.

• Sports Incentive: Monthly bonus for engaging in physical activities.