Customer Success Engineer

📋 Description

• Serve as a reliable, strategic, and technical consultant for clients, managing the full Customer Success lifecycle from onboarding to growth.

• Build and nurture relationships with stakeholders and senior management to advance Enablement, Adoption, and Value initiatives, among other customer-focused projects.

• Promote adoption and value while identifying and exploring further opportunities for Cribl to enhance customer value.

• Stay attuned to your customers' needs and ensure a seamless experience for them. This involves driving and suggesting use case initiatives, troubleshooting, and advocating for certification and training.

• Communicate clearly and collaborate effectively across functions, representing the voice of the customer with the Cribl sales, marketing, product, experience, and engineering teams.

• Monitor metrics and other customer-specific data through the Cribl Customer Success Platform to ensure comprehensive visibility of our customer base and recognize signs of customer distress or success.

• Continuously motivate, mentor, and coach team members as a vital part of the Customer Experience organization.

• As a remote-first company, work occurs across various time zones, so you may occasionally need to perform tasks outside your regular working hours.

⛳️ Requirements

• At least 5 years of experience in a related role with direct customer advocacy and engagement in post-sales, demonstrating a passion for customer success, an engineering-first approach, and empathy for customer outcomes and value.

• A customer-centric mindset with exceptional communication and relationship management skills, capable of managing customer expectations through empathy and active listening.

• A proven history of working with large, complex enterprises and building relationships in a high-growth environment.

• Familiarity with Observability, Logs, Metrics, IT Operations, and Security, along with in-depth knowledge of managing data pipelines throughout the entire data lifecycle.

• Demonstrated ability to drive ongoing product value by creating new use cases focused on reducing, reusing, enriching, and routing data to meet customer objectives.

• Willingness to travel as needed (up to 15%-20%).

• Reside in Ohio, Michigan, or Indiana.

🏝️ Benefits

• Health, dental, vision, short-term disability, and life insurance.

• Paid holidays and paid time off.

• Fertility treatment benefit.

• 401(k).

• Equity.

• Eligibility for a discretionary company-wide bonus.