Senior Customer Success Engineer, PubSec

This is a fully remote position, open to applicants in California.

📋 Description

• Interact with clients through Zoom calls and emails as a technical consultant during the post-sales phase, offering insights on products, solutions, and best practices.

• Collaborate with Customer Success Managers to thoroughly explore GitLab use case implementations, such as source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning.

• Provide tailored, customer-specific enablement via webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to any single account).

• Offer technical and architectural advice that aids customers in adopting GitLab features and aligning technical choices with their desired outcomes.

• Work closely with Account Executives and Renewals Managers to share customer-facing expertise that aligns with the business objectives of clients.

• Design and present workshops, demonstrations, and other reusable enablement materials in partnership with cross-functional teams.

• Establish and sustain specialized knowledge in one or more technologies relevant to GitLab's market focus through training, certification, and creating practical examples for both internal and customer use.

• Contribute to customer-facing educational resources, such as GitLab documentation, YouTube content, and enablement initiatives like the Digital Journey.

⛳️ Requirements

• Proven experience in supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and providing customers with practical, in-depth guidance.

• Strong proficiency with DevSecOps tools or similar highly technical tools, along with the capability to translate tool functionalities into customer outcomes.

• A technical foundation in software development or systems engineering, with comfort discussing architecture, workflows, and implementation trade-offs.

• Excellent communication skills to convey complex technical and organizational topics clearly in both writing and live settings (Zoom calls, workshops, and presentations).

• Experience functioning as a trusted technical advisor to customers and business stakeholders in a post-sales context.

• Exceptional time management and prioritization abilities, including managing multiple customer engagements and cross-functional requests in a pooled support model.

• A commitment to continuous learning, including maintaining specialized knowledge through training, certification, documentation, or the creation of reusable examples; transferable experience from related roles and backgrounds is welcomed.

🏝️ Benefits

• Benefits to support your health, finances, and well-being.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental leave.

• Home office support.