Customer Success Engineer – YouTrack

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Offer technical expertise and pre-sales engineering support to prospective clients.

• Conduct onboarding sessions for new clients and provide technical training for current users.

• Create essential sales, demo, and promotional materials for YouTrack, adapting existing demo configurations for particular use cases.

• Oversee current large accounts and proactively engage in their retention and development.

• Serve as a bridge between customers and the product development team.

• Identify potential partners and collaborate with existing ones to enhance their YouTrack deployment capabilities.

⛳️ Requirements

• Possess a minimum of three years of customer-facing experience in project management, software development, or a related field.

• Demonstrate fluency in both spoken and written English, as it is the primary language of communication with customers, partners, and the team.

• Exhibit strong interpersonal communication skills, both verbal and written.

• Be comfortable delivering in-person and remote presentations, leading Q&A sessions, and performing product demonstrations.

• Have a technical background, with experience in developer tools and hands-on involvement in software development, QA, system administration, release automation, or a similar area.

• Ability to work effectively and independently within a distributed team environment.

• Show a proven ability to build and cultivate relationships in the B2B sector.

• Proficiency in German would be an advantage, though it is not a requirement.

🏝️ Benefits

• [Benefit 1]

• [Benefit 2]

• [Additional benefits as needed]