Technical Customer Success Manager – Workload Automation ANOW!

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary technical and strategic contact for a designated portfolio of enterprise clients.

• Establish and nurture long-term, trusted relationships with customer stakeholders.

• Effectively implement, promote adoption of, and continuously enhance ANOW! Automate and ANOW! Observe solutions.

• Conduct regular service reviews, health assessments, and strategic alignment meetings with clients.

• Evaluate customer environments to pinpoint optimization possibilities, performance enhancements, and potential risks.

• Discover cross-selling and up-selling opportunities.

• Convert customer feedback into actionable requirements for Product Management and Engineering teams.

• Work collaboratively with Support, R&D, Product Management, and Sales to ensure exceptional customer satisfaction.

• Aid in the implementation of best practices in workload automation, observability, DevOps, and cloud technologies.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• Multiple years of experience in customer support, customer success management, or a similar role within the enterprise software sector.

• Fundamental knowledge of cloud platforms such as AWS, Azure, or GCP, as well as container technologies like Docker, Kubernetes, EKS, GKS, or AKS.

• Strong understanding of IT architectures, especially networks, servers, databases, and cloud computing.

• Comprehensive knowledge of IT security technologies along with common security standards and best practices.

• Ideally, possess technical expertise in Automic, Control-M, or Airflow, including architecture, agents, APIs, and integrations.

• Experience with observability platforms such as Grafana, Dynatrace, Datadog, or similar tools is a plus.

• Outstanding written and verbal communication skills, strong presentation abilities, and fluency in both German and English.

• Strong analytical skills coupled with a structured, solution-focused approach.

• A team player with excellent interpersonal skills, comfortable working across different functions.

🏝️ Benefits

• Permanent employment contract and 30 days of vacation.

• Flexible working hours, options for remote work, and modern work equipment.

• Company pension plan with employer contribution.

• Employer-funded accident and occupational disability insurance.

• Subsidy for a job ticket (commuter transit pass).

• Subsidized bike leasing.

• Ongoing training and development opportunities.

• Exclusive employee perks with special conditions on products and services from leading manufacturers and brands.

• A pleasant, relaxed working environment with an informal, first-name culture.

• Corporate health management programs (yoga and back-fitness classes, psychological and specialist medical services via doQtor).