Customer Success Consultant

This is a fully remote position, open to applicants in California.

📋 Description

• Act as a strategic partner and trusted advisor to Cengage clients within the designated territory.

• Serve as the primary point of contact throughout the customer lifecycle.

• Retain and renew Cengage clients to meet or exceed revenue objectives.

• Create and execute customized success plans that align with customer aspirations.

• Offer proactive training and support based on customer goals, best practices, and usage analytics.

• Represent customers during the resolution of high-severity issues.

• Perform regular health checks to gauge value realization and pinpoint growth opportunities.

• Analyze customer data to identify risks, renewal challenges, and upsell potential.

• Travel 20–30% by air and car.

⛳️ Requirements

• Demonstrated ability to rapidly learn and master new systems and applications.

• Exceptional communication and presentation abilities.

• Strong analytical skills with the capability to convert data into actionable insights.

• Proficient in articulating technical concepts in a clear, business-friendly way.

• Capable of managing and prioritizing multiple customer needs concurrently.

• Over 5 years of experience in a Sales or Customer Success role.

• Background in Educational Technology or Higher Education.

• Familiarity with the Higher Education environment, including Learning Management Systems (LMS).

• Bachelor’s degree is preferred.

• Willingness to travel between 20–30% by both air and car.

🏝️ Benefits

• Variable Sales incentive compensation program.

• Targeted variable compensation of $35,000 annually.

• Comprehensive and rewarding Total Rewards package.

• Reasonable accommodations for qualified individuals with disabilities.