Customer Success Consultant

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Identify, target, and engage customers by establishing strong relationships, understanding their needs, and uncovering purchasing opportunities within a designated territory.

• Generate insights that create opportunities to educate customers for purchasing optimization, along with implementing best practices and recommendations.

• Meet predefined targets and objectives; report on business outcomes.

• Build and maintain a robust sales pipeline by utilizing internal reports, databases, and tools.

• Exhibit personal accountability for customer relationships through regular communication, account management, and business reviews.

• Link assigned clients with key Avendra supplier partners to assist in their procurement requirements.

⛳️ Requirements

• At least two (2) years of experience in sales or a related customer success role.

• Proven experience in establishing and nurturing strong professional relationships through exceptional customer service and client relationship management skills.

• Intermediate proficiency and demonstrated capability in using Salesforce, Microsoft Office and Teams, HubSpot, and Avendra’s proprietary CRM system, Pivotal.

• Solid general business acumen.

• Outstanding organizational and time management skills, with the ability to work efficiently in a matrixed organization.

• Excellent verbal and written communication skills, including well-developed listening abilities and presentation skills.

🏝️ Benefits

• Comprehensive medical, dental, vision, and work/life resources.

• Retirement savings plans, including a 401(k).

• Paid time off options such as parental leave and disability coverage.