Customer Success Coach – Director/VP+

This is a fully remote position, open to applicants in United Kingdom, +5 more states.

📋 Description

• In the role of a Mento coach, you will establish one-on-one partnerships with our members to assist them in identifying and tracking specific goals, enhancing their leadership abilities, improving communication skills, resolving workplace challenges, and fostering feelings of happiness, fulfillment, and engagement both at work and in their personal lives.

• You will provide individualized coaching to Mento members through virtual sessions utilizing the Mento Platform and Tools.

• Engaging in continuous training sessions to refine your coaching skills and abilities is essential.

• You will communicate with members using your Mento email or through chat in the Mento App between coaching sessions.

• As a vital part of the Mento coaching community, you will share coaching tools and insights, enhancing our coaching practices and supporting our mission to empower individuals to thrive in careers they love.

• Acting with kindness, respect, and empathy, you will serve as an ambassador of the Mento community.

⛳️ Requirements

• You should be a director, vice president, or another leader in customer success or experience with over 20 years of experience managing customer success or experience teams in the technology sector or related fields.

• You are a leader with relevant experience in coaching individuals (coaching certification is advantageous but not mandatory).

• We seek someone who desires to translate their people leadership expertise into impactful coaching skills.

• A passion for helping individuals progress in their careers to create fulfilling professional and personal lives is essential.

• You should be self-aware, possess a high emotional IQ, and prioritize creating a safe environment for others to express vulnerability.

• Enthusiasm for developing your coaching skills is important, and you should approach the experience with a growth mindset, regardless of your coaching tenure.

• Comfort in a dynamic startup environment that is continually evolving is necessary.

• You need to commit a minimum of 12+ hours per month to coaching at Mento for the next 24+ months.

🏝️ Benefits

• This role is a contract position where coaches are compensated hourly. In addition to a fixed hourly rate, we provide select bonuses that encourage engagement with our members and community growth on our platform.

• You must be able to allocate a minimum of three to five hours per week to Mento, regardless of other commitments and their potential changes.

• To cultivate meaningful relationships with our members, you should be available to work with Mento for at least 24 months.

• This position is entirely remote, and candidates must reside in the UK, Ireland, Belgium, France, the Netherlands, or Germany.

• As this is a part-time growth opportunity, we are looking for seasoned senior leaders eager to enhance their coaching skills.