Customer Success Associate – Full-Time, Sunday-Thursday 6AM - 2PM EST

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Address customer inquiries through chat or email.

• Deliver accurate information regarding services and policies.

• Resolve standard issues such as subscription status updates, refund requests, and billing inquiries.

• Forward complex cases to higher-level support when necessary.

• Adhere to guidelines provided by the leadership team when assisting customers.

• Show empathy towards customers’ needs while being mindful of the business’s financial objectives.

• Gather and communicate feedback to external teams to ensure customer needs are being fulfilled.

⛳️ Requirements

• Previous experience in customer service or a related field.

• Exhibit a passion for and comprehension of the URBN brands, customers, and products.

• Must have reliable access to a stable internet connection.

🏝️ Benefits

• Medical coverage.

• Dental insurance.

• Vision care.

• Paid Time Off (PTO).

• Generous employee discounts.

• Retirement savings plan.

• Much more!