Customer Success Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist practices in utilizing the NextPatient suite and provide daily support.

• Collaborate with Client Success Managers to ensure client coverage.

• Champion product improvements requested by clients.

• Take ownership of your own client portfolio as your skills and confidence develop.

⛳️ Requirements

• Proficient in our product.

• Strong listening skills to comprehend client needs.

• Ability to configure the product for optimal results.

• Highly detail-oriented.

• Effective communication skills with clients and team members.

🏝️ Benefits

• Flexibility to work from home.

• No fixed vacation policy; we encourage everyone to take a genuine 2-week vacation annually to a fantastic destination.

• Annual company-wide trip to foster connections (2025 in Austin, 2024 in Miami, 2023 in Park City).

• Mid-year team trips with +1s, allowing your partner to meet your colleagues (2025 in Chicago, 2024 in Las Vegas, 2023 in San Francisco).

• Health benefits, 401(k) with company matching, and equity.