Customer Success Associate

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Manage the relationships with our small and mid-sized partners.

• Oversee the community program.

• Facilitate the onboarding process for new retailers.

• Monitor account health.

• Stay informed about upcoming developments.

• Provide insights from the retailer's perspective back to our team.

• Collaborate closely with the Marketing and Sales departments.

• Contribute to shaping the team's operational strategies.

⛳️ Requirements

• 1–3 years of experience in a customer-facing position — such as customer service, customer support, account coordination, community management, marketing, or a related field.

• Previous experience as a Customer Success Associate or Customer Success Coordinator is advantageous but not mandatory.

• Excellent communication skills.

• Familiarity with product offerings.

• Highly detail-oriented and organized.

• Comfortable working with data.

• Genuine curiosity about EQL's product categories.

• Ability to work collaboratively across various teams.

🏝️ Benefits

• We offer equity in EQL, ensuring our team has a vested interest in our success.

• We provide competitive compensation and continuously assess the market to maintain this standard.

• We foster a flexible work environment, recognizing that everyone operates differently and we aim to support our team in reaching their full potential.

• We offer generous time off beyond required standards, acknowledging that well-rested individuals make better decisions and are more engaged — when you thrive, we thrive.

• Our workplace is welcoming for in-person collaboration, including accommodating team members' furry friends.