Customer Success Architect

This is a fully remote position, open to applicants in California.

📋 Description

• Act as a reliable technical consultant for prospects and customers, offering strategic insights on data architecture, governance, instrumentation, and achieving business objectives.

• Communicate effectively at all levels within the customer’s organization to influence business results through Mixpanel, design and implement a thorough analytics strategy, and resolve technical and organizational challenges.

• Take ownership of the customer’s success with Mixpanel — documenting and demonstrating ROI throughout their journey to enhance their business with self-service analytics.

• Manage onboarding and data integrity for our key prospects and customers, including continuous improvements to their data quality and overall technology stack integration.

• Collaborate with customers’ engineering, product management, and marketing teams to facilitate technical onboarding, optimize Mixpanel deployments, and boost data reliability.

• Provide a range of technical services, from data architecture consultations to best practices in adoption and change management.

• Utilize expertise in modern data architecture to establish scalable data governance methods and ensure data reliability for our customers, including optimizing and re-implementing data projects.

• Successfully achieve success outcomes while balancing project timelines, managing scope creep, and addressing unforeseen challenges.

• Connect the technical and business aspects for your customers — collaborating with high-level business stakeholders to define a strategic vision for Mixpanel, and working with the appropriate business and technical contacts to bring that vision to life.

• Partner with our technical and solutions allies as necessary on data optimization and onboarding initiatives.

• Serve as a technical advocate for internal collaborations with Mixpanel product and engineering teams to prioritize client-related product and systems tasks.

⛳️ Requirements

• A minimum of 3 years of experience in a Customer Success Manager, Solutions Architect, or comparable role.

• Proven experience in consulting on defining and delivering ROI through the implementation of new tools.

• Experience engaging with VP-level personnel within the customer organization to establish a strategic vision and successfully mobilizing those members to realize that vision.

• Ability to communicate effectively with stakeholders at all organizational levels — from discussing API intricacies with developers to addressing organizational efficiency with a CIO.

• Proficiency in data querying, modeling, and transformation using at least one primary tool, such as SQL, dbt, Python, Business Intelligence tools, or Product Analytics tools.

• Familiarity with databases and cloud data warehouses, including Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, and Databricks.

• Knowledge of product analytics implementation techniques, such as SDKs, Customer Data Platforms (CDPs), Event Streaming, and Reverse ETL.

• Understanding of analytics best practices across various business sectors and industries.

• Capability to manage intricate projects involving diverse client stakeholders, collaborating across teams and departments to drive meaningful change.

• Demonstrated success in customer success, client-facing professional services, consulting, or technical project management roles.

• Strong written, analytical, and communication abilities.

• Solid process and/or project delivery discipline.

• Willingness to learn new technologies and adapt to the evolving needs of customers.

🏝️ Benefits

• Comprehensive Medical, Vision, and Dental Care.

• Mental Wellness Benefit.

• Generous Vacation Policy & Additional Company Holidays.

• Enhanced Parental Leave.

• Volunteer Time Off.

• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break.