Customer Success Architect

📋 Description

• Collaborate with customers to transform pre-sales command plans into practical objectives

• Advise customers on the optimal utilization of the GitLab platform

• Manage a portfolio of customers to promote adoption, retention, and expansion

• Develop and sustain Customer Success Plans

• Serve as the primary GitLab contact for designated accounts

• Offer hands-on onboarding and technical training

• Oversee account escalations through program management

• Work in conjunction with Services and internal teams

⛳️ Requirements

• Solid understanding of Git

• Familiarity with continuous integration, continuous deployment, and DevSecOps methodologies

• Proven experience collaborating with customers to establish business outcomes

• Experience in customer success, post-sales, or professional services

• Capacity to manage a diverse portfolio of customers

• Proficiency in resolving escalations within technical settings

• Excellent communication, presentation, and organizational abilities

• Capability to leverage transferable skills from similar roles

🏝️ Benefits

• Comprehensive benefits to support your health, finances, and overall well-being

• Flexible Paid Time Off

• Access to Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental Leave

• Home Office Support