Customer Success Analyst – Onboarding, Civil Engineering, Architecture

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver an exceptional customer experience from onboarding through daily engagement, offering proactive support for optimal platform utilization.

• Facilitate onboarding processes, conduct follow-ups, and maintain ongoing communication with our new clients.

• Collaborate with the product team to enhance the platform continuously by gathering customer feedback and discovering methods to boost engagement and value delivered.

• Track key performance indicators (KPIs) and work to minimize churn within the customer portfolio.

• Discover more efficient methods to streamline customers' implementation journeys by utilizing technology, automation, and AI to hasten adoption and lessen implementation obstacles.

⛳️ Requirements

• A Bachelor's degree in Civil Engineering or Architecture.

• Previous experience in customer experience operations, ideally within technology or SaaS industries (preferred).

• Exceptional verbal and written communication abilities.

• An investigative and curious approach to problem-solving.

• A keen interest in and familiarity with AI and automation tools, applying them daily to enhance productivity and improve processes.

• Empathy to effectively understand and guide customers.

• Strong organizational and time management capabilities.

🏝️ Benefits

• Competitive salary that aligns with market standards.

• Opportunity for equity participation.

• A relaxed work environment offering numerous growth opportunities and support for career development.

• Semiannual in-person company gatherings.

• Gympass membership.

• A day off for your birthday.

• Remote and flexible working arrangements.

• Freedom to propose innovative ideas and take on significant responsibilities.