Customer Success Analyst – Onboarding, Civil Engineering and Architecture

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Guarantee an exceptional experience for customers from the onboarding phase through daily usage, actively offering guidance to ensure optimal platform utilization.

• Facilitate onboarding processes and maintain follow-up communications with new clients.

• Assist the product team in enhancing the platform by gathering customer feedback and pinpointing opportunities to boost engagement and deliver value.

• Track key performance indicators and implement strategies to minimize churn across the customer base.

• Explore more efficient methods to streamline customers' implementation journeys, utilizing technology, automation, and AI to expedite adoption and mitigate obstacles in the implementation process.

⛳️ Requirements

• Bachelor’s degree in Civil Engineering or Architecture.

• Prior experience in customer experience operations, ideally within technology or SaaS sectors (preferred).

• Exceptional verbal and written communication abilities.

• An investigative and curious mindset coupled with a problem-solving approach.

• A genuine interest in and familiarity with AI and automation tools, applying them in daily tasks to enhance productivity and refine processes.

• Empathy to effectively understand and guide customers.

• Strong organizational and time management capabilities.

🏝️ Benefits

• Competitive compensation in line with market standards.

• Opportunity for equity participation.

• A relaxed work atmosphere offering numerous growth prospects and support for career advancement.

• Semiannual in-person company events.

• Gympass.

• A day off for your birthday.

• Flexible remote work options.

• Freedom to propose innovative ideas and undertake substantial responsibilities.