Customer Success Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Acquire an in-depth understanding of our customers, products, and operational workflows.

• Engage directly with customers to address intricate challenges, foster trust, and provide outstanding experiences.

• Analyze customer trends, pinpoint areas for enhancement, and contribute to the evolution of Stake's operations and customer experience.

• Convert customer feedback into actionable insights, steering decisions that enhance experiences for hundreds of thousands of investors.

• Collaborate extensively with Product, Engineering, Operations, and Risk teams.

⛳️ Requirements

• Experience in customer service, customer support, operations, or another customer-facing role.

• Passion for solving problems, probing into issues, and discovering opportunities for enhancement.

• Ability to communicate clearly and confidently, both in written and verbal formats.

• Strong analytical skills, detail-oriented, and adept at utilizing data and insights to inform decision-making.

• Demonstrate ownership, quick learning abilities, and thrive in a dynamic environment.

• Interest in technology, investing, financial services, or understanding how exceptional products and businesses grow.

• Bonus: Experience with CRM, customer support, or case management systems.

• Bonus: Utilized customer feedback, reporting, or operational data to enhance processes or customer experiences.

• Bonus: Experience in fintech, financial services, or other regulated sectors.

• Bonus: Supported customers utilizing investing, trading, or financial products.

• Bonus: Contributed to operational enhancements, quality assurance, or risk-related projects.

🏝️ Benefits

• Professional development allowance.

• Health insurance.

• Parental leave.

• Wellbeing support.

• Annual leave swap days and mental health days.

• Team days and talent referral bonus.