Customer Success Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Management of client relationships: oversee the status of projects, taking proactive measures to avert issues and ensure client satisfaction.

• Ongoing communication with clients and internal teams: facilitate alignment meetings, monitor schedules, generate success reports, and engage in daily calls.

• Analysis of data and results: track KPIs, offer suggestions for improvements to the operations team, and present outcomes to management and the board.

• Action during critical situations: recognize issues, manage crises, reverse cancellation requests, and execute corrective measures.

• Opportunities for upselling, cross-selling, and renewals: identify and propose additional products that fulfill client requirements to enhance account growth, and secure contract renewals by delivering proposals and leading negotiations.

⛳️ Requirements

• Previous experience in agencies;

• Excellent verbal and written communication abilities;

• Highly organized and detail-oriented;

• Capability to swiftly identify and resolve issues.

🏝️ Benefits

• Meal allowance;

• Home office allowance;

• Health benefits;

• Life insurance;

• Career development plan;

• Birthday day off;

• Partnership with SESC;

• Childcare assistance;

• Extended maternity and paternity leave;

• Pharmacy discounts;

• Partnerships for discounts at universities, business schools, and language schools;

• Access to the Mestres library;

• Access to Mestre Academy courses.