Customer Success Advocate

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Assist customers in maximizing the benefits of Motorola Solutions’ hybrid-cloud offerings.

• Oversee a portfolio of clients within a designated geographical area.

• Establish and nurture strong, trust-based relationships with operational leaders and end users.

• Conduct regular interactions with customers to assess usage, outcomes, and future requirements.

• Promote high adoption rates of licensed features and essential workflows.

• Track account health through metrics such as adoption rates, license activation, and customer feedback.

• Work closely with Sales, Deployment, Product Activation, and Support teams to provide a cohesive customer experience.

⛳️ Requirements

• High School diploma or a Bachelor’s Degree in Business, Communications, Public Safety, Information Technology, or a related discipline; or equivalent practical experience.

• A minimum of 3 years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a similar customer-facing position.

• Familiarity with SaaS, cloud, or mission-critical technology products.

• Ability to obtain necessary background clearance as mandated by our government clients.

🏝️ Benefits

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!