Customer Success Advocate

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Manage incoming sales and service inquiries; no cold calling involved

• Provide insightful guidance to assist customers in maximizing their value from contact lens purchases

• Actively engage with the manager and team through one-on-ones, team meetings, and discussions

• Deliver outstanding customer service in a dynamic and fast-paced environment

• Quickly identify and address customer issues, making timely decisions

• Maintain performance metrics such as revenue per call, quality, availability, and reliability

• Embody the company's values of Big Hearted, Unconventional, Tenacious, and Better Together in all calls, chats, and interactions

⛳️ Requirements

• Minimum of 2–3 years of customer service experience

• Experience in inbound sales and contact centers is advantageous

• Goal-oriented mindset with a focus on reaching metrics

• Friendly and engaging personality that enjoys connecting with customers

• Reliable internet connection with at least 20 Mbps download and 10 Mbps upload speeds

• Proficient computer skills and a typing speed of at least 40 words per minute

• A private, dedicated workspace that is free from interruptions or distractions

• Positive, motivated, and solution-driven approach

• Must permanently reside in an approved location: North Carolina, Texas, or Utah

• Mandatory 100% attendance during the three-week training period, Monday–Friday, 10 AM–5 PM MST

• Availability for afternoon/evening shifts and one required weekend shift each week

• Capability to work 40 hours per week

🏝️ Benefits

• Monthly performance bonuses for eligible individuals

• Control over your personal development with support from leaders committed to your growth

• Bi-annual performance evaluations

• A safe, respectful, and inclusive workplace

• Comprehensive medical, dental, and vision insurance

• 401(k) matching

• Significant discounts on contact lenses, glasses lenses, and frames

• Tuition reimbursement for qualifying courses