Customer Success Advisor, Design & Manufacturing

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Cultivate robust customer relationships through proactive outreach and engagement to align product functionalities with customer goals.

• Develop and implement advanced onboarding and adoption strategies to enhance customer value and product utilization.

• Identify and engage with at-risk accounts by leveraging strong discovery and consultative skills to mitigate risks and steer them back to success.

• Collaborate across departments with Sales, Channel Partners, Support, and Services to achieve customer milestones.

• Provide an exceptional experience that enhances customer satisfaction and loyalty.

• Identify and pursue opportunities to broaden customer relationships through value discovery and strategic discussions.

⛳️ Requirements

• 4–7 years of experience in Customer Success, Account Management, or a similar customer-facing position.

• Demonstrated ability to work independently while generating measurable results.

• Experience in managing complex, cross-functional collaboration with both internal and external stakeholders.

• Proficiency in Salesforce or comparable CRM systems.

• Familiarity with SaaS, cloud-based software, or subscription business models.

• Understanding of Autodesk customer industries (AEC, MFG, M&E).

🏝️ Benefits

• Comprehensive health and financial benefits.

• Generous time-off policies.

• Focus on everyday wellness.