Customer Solutions Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Provide outstanding customer experiences by proactively fostering relationships that cater to both the business and individual needs of our clients.

• Be knowledgeable about IGS sustainability initiatives and the advantages of green energy.

• Effectively inform customers about all IGS residential commodity and warranty markets, along with related products and services, using this knowledge to enhance sales and retention.

• Conduct proactive consultative analysis to identify and leverage opportunities to support our various business lines through up-selling and cross-selling discussions.

• Meet all customer experience, retention, and sales benchmarks established for the department by delivering tailored solutions and product education to customers while adhering to set departmental goals, policies, and procedures.

• Navigate through systems, procedures, and other resources to deliver precise and timely resolutions to customer inquiries.

• Assist customers in establishing new services, processing payments, and arranging payment plans while managing sensitive customer data.

• Provide necessary follow-up on customer inquiries to ensure resolutions meet customer satisfaction and fulfill all internal criteria.

• Perform additional tasks and responsibilities as assigned.

⛳️ Requirements

• High school diploma or equivalent required.

• Preferred 2 years of experience in a customer-facing role.

• Strong interpersonal, verbal, and written communication skills with a results-oriented mindset.

• Excellent customer experience and conversational abilities.

• Ability to identify and effectively address customer objections.

• Capable of multitasking efficiently while adhering to a predetermined weekly schedule.

• Genuine eagerness to grow and learn, open to feedback, and able to contribute positively to a collaborative work environment.

• Basic familiarity with Windows, MS Office Suite, and Internet Explorer.

🏝️ Benefits

• Comprehensive coverage including medical (with free telehealth services).

• Dental and vision insurance.

• Employer contributions to health savings accounts.

• Extensive support through Headspace and complimentary mental health visits.

• Comprehensive assistance with Maven, paid family and caregiver leave, fertility, adoption, and surrogacy services.

• 401(k) plan with company matching.

• Paid time off.

• Tuition reimbursement.

• Paid leaves.

• Employee hardship fund.

• A diverse range of additional perks.