Customer Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Participate in live customer calls, particularly for new accounts that require prompt onboarding or setup assistance.

• Assist customers through technical processes such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic.

• Conduct ad hoc onboarding sessions or “office hours” to help customers overcome obstacles in real-time.

• Support Customer Success Managers (CSMs) by addressing the technical components of implementation.

• Configure Popl for specific customer needs that involve customized workflows or data logic.

• Convert customer requirements into actionable setup recommendations.

• Collaborate with the Integrations Program Manager to provide real-time customer feedback and identify edge-case patterns.

• Serve as an internal resource for colleagues requiring assistance with technical topics or product configurations.

• Engage in cross-functional training sessions to enhance knowledge across the wider Customer Experience (CX) and Go-To-Market (GTM) organizations.

⛳️ Requirements

• 2–5 years of experience in a technical customer-facing position (Solutions Engineering, Implementation, RevOps, Technical CSM).

• Strong understanding of CRM platforms such as Salesforce, HubSpot, Pipedrive, and HR systems like Azure Active Directory, Workday, and Google Workspace.

• Excellent troubleshooting skills and the capability to communicate workflows effectively with non-technical users.

• A highly independent worker who is also collaborative—able to work seamlessly across Success, Product, and Engineering teams.

• Quick to engage in live calls, proactive in resolving issues, and confident in managing the implementation process.

• Nice to Haves: Familiarity with Zapier, basic experience with APIs, JSON, or field-level CRM structures, and experience supporting sales or marketing technology stacks in startup environments.

🏝️ Benefits

• Fully remote work environment.

• Competitive salary.

• Meaningful equity opportunities.

• Comprehensive insurance and benefits package.

• Unlimited Paid Time Off (PTO).

• $150 monthly wellness credit.

• Continuous daily learning opportunities.