Customer Solution Architect

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the technical onboarding process from post-sale to production readiness.

• Serve as a reliable technical advisor for customer engineering teams.

• Provide guidance on architecture, best practices, and long-term platform adoption.

• Collaborate with customers to troubleshoot technical and production challenges.

• Conduct workshops, enablement sessions, and offer technical guidance.

• Identify potential adoption risks and actively drive successful outcomes.

• Work closely with Account Managers to support strategic accounts and explore expansion opportunities.

• Collaborate across Presales, Support, Product, and Engineering to enhance the customer experience.

⛳️ Requirements

• Extensive hands-on experience with APIs, distributed systems, and cloud-native architectures.

• Proven experience engaging directly with technical stakeholders, including engineers and architects.

• Ability to articulate complex technical concepts in a clear and practical manner.

• Confident in leading technical discussions, onboarding sessions, and architecture reviews.

• Strong troubleshooting and problem-solving abilities in production environments.

• Demonstrates a high ownership mindset with sound judgement and initiative.

• Comfortable operating in fast-paced, collaborative environments that prioritize impact over bureaucracy.

• Willingness to travel as needed.

🏝️ Benefits

• Everyone has unlimited paid holidays.

• We offer total flexibility in working hours, as we believe creativity thrives when individuals can choose their most productive times. Everyone is unique after all.

• Employee share scheme.

• Generous maternity and paternity leave.

• Volunteering Days.

• Company retreats.

• Employee Wellbeing platform.