Customer Services Executive

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Assist cruise clients and coordinate with suppliers to handle bookings, modifications, and requests.

• Oversee daily client interactions through phone and email communication.

• Manage changes related to flights, transfers, hotels, and cruise reservations.

• Review all paperwork to ensure precision and completeness.

• Provide support to the Customer Care Manager and Sales Manager with daily operations.

• Enhance customer satisfaction through proactive service and effective problem resolution.

• Collect and leverage customer feedback to enhance service delivery.

• Work collaboratively with Sales, Operations, and Marketing teams to improve the overall customer experience.

• Assist with website updates and various administrative duties, including billing and document management.

⛳️ Requirements

• Fluent English (essential): Outstanding written and verbal communication skills are a necessity.

• Proven customer service experience (essential): Prior experience in a customer-facing position is required.

• Strong initiative: Capability to work autonomously, take charge of tasks, and proactively seek solutions.

• Quick thinking: Comfortable functioning in a fast-paced setting and able to think swiftly when addressing client requests or challenges.

• High attention to detail and strong organizational skills.

🏝️ Benefits

• Opportunities for professional development.

• Options for remote work.

• Occasional, pre-approved travel may be necessary.