Customer Services Contractor

This is a fully remote position, open to applicants in Peru.

📋 Description

• Act as the main contact for client inquiries related to insurance coverage, billing issues, policy modifications, premium adjustments, and renewals.

• Offer clear and precise explanations to assist clients in comprehending their policies and the options available to them.

• Provide professional, friendly, and prompt customer service through phone, email, and digital communication platforms.

• Accurately process policy updates, endorsements, and renewals.

• Review changes in premiums and aid in policy analysis.

• Assist producers and agents with administrative tasks related to policies.

• Work collaboratively with agents, producers, underwriters, and account executives.

• Perform policy reviews to ensure the accuracy and completeness of documentation.

⛳️ Requirements

• At least 2+ years of experience in customer support.

• Experience in insurance support.

• Background in administrative support.

• Experience in client-facing service roles.

• Previous experience in the insurance industry is highly advantageous.

• Strong written and verbal communication skills.

• Excellent follow-up and problem-solving skills.

• High attention to detail and strong organizational capabilities.

• Intermediate proficiency in computer applications, including Microsoft Word, Excel, and PowerPoint.

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Comfortable working independently in a remote work setting.

🏝️ Benefits

• Fully remote position with opportunities for long-term career growth.

• A collaborative and supportive workplace culture.

• Exposure to insurance operations and workflows within the U.S.

• Opportunities for professional development within customer support and insurance operations.

• A high-impact role that contributes to customer satisfaction and operational excellence.