Customer Service Virtual Assistant

This is a fully remote position, open to applicants in India.

📋 Description

• Maintain and refresh client records

• Ensure a high level of client satisfaction

• Interact with clients through phone and email

• Provide accurate responses to client inquiries and address any grievances

• Escalate urgent matters to the appropriate departments

• Create quotes for clients upon request

• Address client concerns and feedback with understanding

• Facilitate returns and refunds and manage them accordingly

• Manage the inbox efficiently

• Receive, review, filter, and organize customer email requests

• Execute additional tasks related to the Customer Service role as necessary

⛳️ Requirements

• Friendly yet professional approach

• Excellent communication abilities

• Skilled in client management

🏝️ Benefits

• Competitive salary package

• Opportunities for professional development

• Supportive and inclusive work environment

• Flexible working hours