Customer Service Technician I

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Safely load, secure, and transport medical equipment to clients, ensuring the retrieval of equipment from customer locations and returning it to the office securely.

• Educate and engage clients during delivery, providing information on the equipment's features and functionality.

• Accurately complete all documentation and data entry in a timely manner to maintain proper records for billing, inventory, and regulatory compliance.

⛳️ Requirements

• Must be 21 years of age or older and possess a high school diploma or equivalent.

• Must hold a current, valid, and unrestricted driver’s license, with a safe driving record according to Agiliti policies.

• Previous customer service experience is required, with prior work experience in a hospital environment being advantageous.

• Basic computer proficiency is necessary.

• Willingness to work flexible hours, including evenings, weekends, holidays, and emergency off-hours to support a 24/7 operation.

• Ability to lift and/or push up to 75 pounds.

• Capable of standing and walking for extended periods.

• Must be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for prolonged durations.

🏝️ Benefits

• Health insurance options including Medical, Dental & Vision plans

• Short- and Long-Term Disability plans

• Flexible Spending Accounts

• Health Savings Accounts

• Life Insurance Options

• Paid Time Off

• 401K Saving Plan with employer match

• Employee Discounts

• Tuition Reimbursement

• Daily Pay program

• Employee Assistance Program

• Wellness programs