Customer Experience Associate I

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service support through inbound calls.

• Manage high-volume call center interactions with efficiency and precision.

• Address customer inquiries, issues, and complaints promptly.

• Keep accurate records through data entry and system updates.

• Adhere to company processes, compliance standards, and quality guidelines.

• Achieve productivity, attendance, and performance metrics.

• Work collaboratively with team members to enhance customer satisfaction.

• Participate in classroom training and supported call handling during the required 3-week training program.

⛳️ Requirements

• High school diploma or GED is mandatory.

• A minimum of 6 months of experience in a call center, customer service, or dispatch role.

• Excellent communication and customer service abilities.

• Capability to thrive in a fast-paced call center environment.

• Basic computer proficiency and ability to navigate multiple systems.

• Consistent attendance and a strong work ethic are essential.

• Proficient in English.

• Ability to successfully pass a background check, credit check, and security fingerprinting.

• Must be available to work any 8-hour shift from Monday to Sunday.

• Completion of a mandatory 3-week paid training program is required.

• Maintain an average quiz score of 80% or higher and finish all required E-Learning courses.

• A secure wired high-speed internet connection with a verified speed test of 50 Mbps download and 50 Mbps upload; Wi-Fi is not permitted.

• A dedicated workspace with a desk, chair, and a quiet, distraction-free environment.

🏝️ Benefits

• Monthly incentive opportunity of up to $350 after training by meeting performance metrics.

• Night or weekend differential based on the shift worked.

• Benefits begin from day one (medical, dental, vision) for eligible roles.

• Paid time off and holidays.

• Paid training.

• Opportunities for career growth and advancement.

• A supportive and inclusive work environment.

• Health insurance coverage.

• Voluntary dental and vision programs.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO) or vacation and/or sick time.

• Company equipment provided.