Customer Service Support Representative

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Foster strong relationships with team members and departments to enhance service delivery to external clients.

• Deliver professional and courteous customer service to external clients via phone and email.

• Address customer inquiries, investigate issues, and provide effective solutions.

• Record customer inquiry issues, action steps taken, and outcomes achieved.

• Promptly and efficiently document and process change requests.

• Fulfill supply/product order requests.

• Initiate outbound calls to current customers regarding new products and services.

• Serve as an advocate for clients and support their needs.

• Work Monday through Friday from 8:30 AM to 5:00 PM Central Time.

⛳️ Requirements

• High School diploma required.

• A minimum of 2 years of customer service experience.

• Exceptional written, verbal, and listening communication skills.

• Demonstrated ability and enthusiasm for delivering outstanding customer service.

• Professional phone demeanor and excellent phone etiquette skills.

• Strong research capabilities and problem-solving skills.

• Keen attention to detail and accuracy.

• Proficiency in computer skills, particularly with Microsoft Office Suite programs.

• Associate’s Degree is preferred.

• Preference for candidates with 1 or more years of experience in medical terminology.

• Current or previous experience with Labcorp is preferred.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k) retirement plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.