Customer Service Support, Native Swiss German

This is a fully remote position, open to applicants in Spain.

📋 Description

• Build a foundation of trust with every customer who reaches out to us, embodying the company's values.

• Deliver first-level assistance on domains, email, hosting, dedicated and virtual servers, as well as website creation tools. Ensure the customer’s inquiries are thoroughly addressed.

• Identify customer needs and provide guidance on purchasing new products.

• Maintain a commercial mindset.

• Follow up with customers requiring support and technical help via email, chat, and/or phone.

• Forward inquiries that cannot be resolved to the second-level support team.

⛳️ Requirements

• Proficiency in Swiss-German is essential.

• English skills are also welcome; knowledge of Italian and French is a plus.

• Previous experience in customer service and/or helpdesk is preferred. If lacking experience, related studies and a strong customer-focused attitude are necessary.

• Exceptional verbal and written communication skills.

• We seek an individual who can work independently in a highly collaborative environment, not just any telemarketer.

• Strong customer orientation: aiming for a win-win situation.

• Experience in the Swiss market is highly advantageous.

🏝️ Benefits

• We provide a stable position within a close-knit and friendly atmosphere.

• Opportunities for continuous learning to keep you updated with industry developments through our technical training programs.

• Health insurance coverage.

• Remote work options are available, as we have been facilitating remote work since 2019.

• Most importantly, we prioritize a positive work environment that is young and human-centered.