Customer Service Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily management and supervision of a remote team.

• Empower the team to provide outstanding service.

• Meet client service expectations and fulfill Health Benefits’ service goals.

• Prioritize the development of staff members.

⛳️ Requirements

• High School Diploma or equivalent GED.

• At least one year of supervisory or leadership experience in a call center environment.

• A minimum of 3 to 5 years of customer service experience within a call center.

• At least 3 years of experience in healthcare/health insurance, claims processing, or provider billing.

• Proven experience in managing client advocacy cases.

• Demonstrated knowledge and experience with Health Care Reform, as well as Medicare and Medicaid benefits.

• Strong organizational abilities.

• Proficient in the Microsoft Office Suite.

• Exceptional written and verbal communication skills.

• Bilingual in English and Spanish is preferred.

🏝️ Benefits

• Health and wellness benefits.

• 401(k) savings plan.

• Pension plan.

• Paid time off.

• Paid parental leave.

• Disability insurance.

• Supplemental life insurance.

• Employee assistance program.

• Paid holidays.

• Tuition reimbursement.

• Additional incentives.