Customer Service Supervisor

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Lead a team of Customer Service representatives, overseeing their performance against key metrics while fostering their professional and personal development.

• Supervise specific tasks within the department as needed, including tracking essential metrics and organizing meetings.

• Partner with sales leadership to strengthen our collaboration and improve results with wholesale accounts.

• Conduct interviews, hire, and onboard new team members.

⛳️ Requirements

• At least 3 years of experience in customer service, ideally within a wholesale/B2B setting.

• Capacity to respond to and resolve issues with a proactive mindset and urgency.

• Excellent communication and presentation abilities.

• Familiarity with SAP or a comparable enterprise ERP system.

• Advanced skills in Excel, including x-lookups, formulas, and pivot tables.

🏝️ Benefits

• Medical, dental, and vision coverage

• Life and AD&D insurance

• Short and long-term disability coverage

• Paid time off

• Employee assistance program

• Participation in a 401k plan with company matching

• Company incentive program

• Flexible work arrangements